Refund policy

60-day money-back guarantee

Try Blue Copper Tallow Cream for up to 60 days from delivery. If you're not happy with how your skin feels, email us and we'll refund the product price of your first order, even if the jar is used or empty. One guarantee claim per customer.

How to claim

Email pastureandhoney@gmail.com within 60 days of delivery with your order number and a sentence on why it wasn't right for you. You don't need to send the jar back. Refunds go to your original payment method within 5–10 business days of approval.

Damaged, faulty or wrong items

If your order arrives damaged, leaking or incorrect, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping.

Lost parcels

If tracking hasn't updated for 10 business days or your parcel is marked delivered but hasn't arrived, contact us and we'll investigate with the carrier and reship or refund.

Subscriptions

You can skip, pause or cancel a subscription at any time before your next billing date from your account or by emailing us. Subscription orders already shipped are covered by the same guarantee on your first order only.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.